Question 1

How to get an access token of your Facebook pixel that uses Conversions API?

Accepted Answer

You can go to the events manager in the Facebook ads manager to view your pixels. Go to settings of the selected pixel, and scroll down till you reach the Generate access token button available in Conversions API section.

Why do we need the access token?

The access token will help us to send server events to the Facebook server using the Conversions API.

Why should you use Conversions API?

The Conversions API will help us track and create a more reliable connection with Facebook and maximize the efficiency of your website events. Learn more.

Follow the below steps to get the access token of the selected pixel:

1. Go to Ads Manager > Left Tab > All Tools > Events Manager

2. In the events manager, select Data Sources to view all your created pixels.
Click here to know more about how to create a new pixel.

3. Select your pixel and go to Settings

4. Scroll down till you reach Conversions API > Setup Manually

5. Click on Generate access token

6. Copy and then paste it back in our app

That's all, and we will take care of the rest and start tracking your events.

Question 2

How to fix account suspension for store selling adult products in Google Merchant Center?

Accepted Answer

Here is how you can avoid Google disapproving your products for violating the shopping ads policy if you sell adult products.

In case you are selling adult products such as lingerie, or alcohol there is a chance that google disapproves of your products for violating shopping ads policy. Instead of marking every product as an adult product, here is how you can avoid the disapproval.

Step 1: In your Google Merchant Center click on Settings>Shopping ads setup

Step 2: In Adult Content select the checkbox and click on save

Now, most likely your products will not get disapproved. For more details,

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you can have a look at the video.

Question 3

How to set-up taxes in Google Merchant Center for Shopify?

Accepted Answer

To setup Taxes, we have completely automated the process. You just have to update tax settings in Shopify.

Tax settings are automatically copied from shopify to Merchant Center during the onboarding process. In case you have missed it during onboarding, follow the steps below:

Step 1: Click on Settings>Merchant Center

Step 2: Click on Copy Tax Settings. If you are selling in the United States it is compulsory for you to have a tax setup.

You can also have a look at the video.

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Question 4

Do I have to update the feed manually every time in the Google Shopping Feed app by AdNabu for Shopify?

Accepted Answer

How to use the Update Feed button in Google Shopping Feed app by AdNabu

No, you need not update your feed manually. AdNabu automatically updates your feed and pushes the changes made to your feed every 24 hours.

In case you want the changes to be pushed immediately, you can manually press the Update feed button. The changes made will be instantly pushed to your Merchant Center.

Question 5

How do I enable "Add to cart" and "Initiate checkout" events in AdNabu's Facebook pixel app?

Accepted Answer

To enable the tracking of custom events, a straightforward one-time setup is all that's required. Copy the provided script and paste into your store's customer pixel settings, and then enable the events from our app.

Enhancing your understanding of customer interactions is crucial, and you can achieve this by tracking events like add to cart and initiate checkout for your Facebook pixel. This process is hassle-free, and once set up, AdNabu will automatically manage event tracking based on your preferences.

Note: The below steps to copy and paste the provided script in the Shopify settings is a one-time activity. You'll need to paste the provided code only once, and from there, AdNabu takes over the responsibility of automatically tracking the events that you've enabled in AdNabu's Facebook Pixel App.

Follow the below steps:

1. Go to the script card, and click on Copy to clipboard to copy the script provided by us.

2. Go to your Shopify settings, and navigate to the customer events menu.

3. Click on Add custom pixel.

4. Enter the name of the pixel, and click on Add pixel.

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Question 6

How can I test whether my Conversion Tracking is active or inactive

Accepted Answer

Step by step process to check whether your conversion pixel is working properly or not and different tracking statuses to know about.

Below are a few steps to identify why your conversion tracking is not working.

The first step is to see if there is an active pixel in your Google Ads account or not.

Go to your conversions page from the Goals icon on the right side navigation menu.
After clicking on Goals, you should see a list of conversion pixels and their statuses.

All types of pixels will be displayed under their corresponding categories. For instance, the Purchase pixel will be found under the purchase category.

NOTE : If you don't see any conversion pixel on this page, you don't have a pixel. This could be because you haven't installed the tracking code correctly on your website.

If your website is self-hosted, you should speak to your web development team to fix this problem. Read more.

If your website is on Shopify, AdNabu offers a Google conversion pixel app that automatically generates a conversion pixel for you. The pixel created by AdNabu will have

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