Why isn't the pop-up (or redirect) showing on my storefront?

The most common causes are the App Embed Block being off, Geo Redirects being disabled, or browser caching.

Work through this checklist:

Confirm the App Embed Block is enabled at Settings > App Configuration > App Embed Block — without it, no Geo Redirects script runs on your storefront at all.
Confirm Enable GeoRedirects is toggled on (top right of the Geo Redirects page).
Make sure your visitor's country actually matches a configured Shopify Market — no match means no redirect and no pop-up.
Test in a private/incognito window. Browsers can cache a previous visit and skip showing the pop-up again.
If you're testing from your own country and it already matches your Primary Market, there may simply be nothing to redirect to.

Updated on: 11/08/2026

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